cms.c2sgmbh/src/collections/CommunityInteractions.ts

// src/collections/CommunityInteractions.ts

import type { CollectionConfig } from 'payload'
import {
  isCommunityModeratorOrAbove,
  isCommunityManager,
  canAccessAssignedInteractions,
} from '../lib/communityAccess'

/**
 * CommunityInteractions Collection
 *
 * Speichert alle Social Media Interaktionen (Kommentare, DMs, Mentions).
 * Teil des Community Management Systems.
 */
export const CommunityInteractions: CollectionConfig = {
  slug: 'community-interactions',
  labels: {
    singular: 'Interaction',
    plural: 'Interactions',
  },
  admin: {
    group: 'Community',
    defaultColumns: ['platform', 'type', 'author.name', 'status', 'priority', 'createdAt'],
    listSearchableFields: ['author.name', 'author.handle', 'message'],
    pagination: {
      defaultLimit: 50,
    },
  },
  access: {
    read: canAccessAssignedInteractions,
    create: isCommunityModeratorOrAbove,
    update: canAccessAssignedInteractions,
    delete: isCommunityManager,
  },
  fields: [
    // === SOURCE ===
    {
      type: 'row',
      fields: [
        {
          name: 'platform',
          type: 'relationship',
          relationTo: 'social-platforms',
          required: true,
          label: 'Plattform',
          admin: { width: '33%' },
        },
        {
          name: 'socialAccount',
          type: 'relationship',
          relationTo: 'social-accounts',
          required: true,
          label: 'Account',
          admin: { width: '33%' },
        },
        {
          name: 'linkedContent',
          type: 'relationship',
          relationTo: 'youtube-content',
          label: 'Verknüpfter Content',
          admin: { width: '33%' },
        },
      ],
    },

    // === INTERACTION TYPE ===
    {
      type: 'row',
      fields: [
        {
          name: 'type',
          type: 'select',
          required: true,
          label: 'Typ',
          options: [
            { label: 'Kommentar', value: 'comment' },
            { label: 'Antwort', value: 'reply' },
            { label: 'Direktnachricht', value: 'dm' },
            { label: 'Erwähnung', value: 'mention' },
            { label: 'Bewertung', value: 'review' },
            { label: 'Frage', value: 'question' },
          ],
          admin: { width: '50%' },
        },
        {
          name: 'externalId',
          type: 'text',
          label: 'External ID',
          required: true,
          unique: true,
          index: true,
          admin: {
            width: '50%',
            description: 'YouTube Comment ID, etc.',
          },
        },
      ],
    },

    // === PARENT (für Threads) ===
    {
      name: 'parentInteraction',
      type: 'relationship',
      relationTo: 'community-interactions',
      label: 'Parent (bei Replies)',
      admin: {
        condition: (data) => data?.type === 'reply',
      },
    },

    // === AUTHOR INFO ===
    {
      name: 'author',
      type: 'group',
      label: 'Author',
      fields: [
        {
          type: 'row',
          fields: [
            {
              name: 'name',
              type: 'text',
              label: 'Name',
              admin: { width: '50%' },
            },
            {
              name: 'handle',
              type: 'text',
              label: 'Handle',
              admin: { width: '50%' },
            },
          ],
        },
        {
          type: 'row',
          fields: [
            {
              name: 'profileUrl',
              type: 'text',
              label: 'Profile URL',
              admin: { width: '50%' },
            },
            {
              name: 'avatarUrl',
              type: 'text',
              label: 'Avatar URL',
              admin: { width: '50%' },
            },
          ],
        },
        {
          type: 'row',
          fields: [
            {
              name: 'isVerified',
              type: 'checkbox',
              label: 'Verifiziert',
              admin: { width: '25%' },
            },
            {
              name: 'isSubscriber',
              type: 'checkbox',
              label: 'Subscriber/Follower',
              admin: { width: '25%' },
            },
            {
              name: 'isMember',
              type: 'checkbox',
              label: 'Channel Member',
              admin: { width: '25%' },
            },
            {
              name: 'subscriberCount',
              type: 'number',
              label: 'Ihre Subscriber',
              admin: { width: '25%' },
            },
          ],
        },
      ],
    },

    // === MESSAGE CONTENT ===
    {
      name: 'message',
      type: 'textarea',
      label: 'Nachricht',
      required: true,
      admin: {
        rows: 4,
      },
    },
    {
      name: 'messageHtml',
      type: 'textarea',
      label: 'Original HTML',
      admin: {
        rows: 2,
        description: 'Falls Plattform HTML liefert',
      },
    },
    {
      name: 'attachments',
      type: 'array',
      label: 'Attachments',
      fields: [
        {
          type: 'row',
          fields: [
            {
              name: 'type',
              type: 'select',
              label: 'Typ',
              options: [
                { label: 'Bild', value: 'image' },
                { label: 'Video', value: 'video' },
                { label: 'Link', value: 'link' },
                { label: 'Sticker', value: 'sticker' },
              ],
              admin: { width: '30%' },
            },
            {
              name: 'url',
              type: 'text',
              label: 'URL',
              admin: { width: '70%' },
            },
          ],
        },
      ],
    },
    {
      name: 'publishedAt',
      type: 'date',
      label: 'Veröffentlicht am',
      required: true,
      admin: {
        date: {
          pickerAppearance: 'dayAndTime',
        },
      },
    },

    // === AI ANALYSIS ===
    {
      name: 'analysis',
      type: 'group',
      label: 'AI Analyse',
      admin: {
        description: 'Automatisch via Claude API',
      },
      fields: [
        {
          type: 'row',
          fields: [
            {
              name: 'sentiment',
              type: 'select',
              label: 'Sentiment',
              options: [
                { label: 'Positiv', value: 'positive' },
                { label: 'Neutral', value: 'neutral' },
                { label: 'Negativ', value: 'negative' },
                { label: 'Frage', value: 'question' },
                { label: 'Dankbarkeit', value: 'gratitude' },
                { label: 'Frustration', value: 'frustration' },
              ],
              admin: { width: '33%' },
            },
            {
              name: 'sentimentScore',
              type: 'number',
              label: 'Score (-1 bis 1)',
              min: -1,
              max: 1,
              admin: { width: '33%' },
            },
            {
              name: 'confidence',
              type: 'number',
              label: 'Confidence %',
              min: 0,
              max: 100,
              admin: { width: '33%' },
            },
          ],
        },
        {
          name: 'topics',
          type: 'array',
          label: 'Erkannte Themen',
          fields: [
            {
              name: 'topic',
              type: 'text',
              label: 'Thema',
            },
          ],
        },
        {
          name: 'language',
          type: 'text',
          label: 'Sprache',
          admin: {
            placeholder: 'de',
          },
        },
        {
          name: 'suggestedTemplate',
          type: 'relationship',
          relationTo: 'community-templates',
          label: 'Vorgeschlagenes Template',
        },
        {
          name: 'suggestedReply',
          type: 'textarea',
          label: 'AI-generierter Antwortvorschlag',
        },
        {
          name: 'analyzedAt',
          type: 'date',
          label: 'Analysiert am',
        },
      ],
    },

    // === FLAGS ===
    {
      name: 'flags',
      type: 'group',
      label: 'Flags',
      fields: [
        {
          type: 'row',
          fields: [
            {
              name: 'isMedicalQuestion',
              type: 'checkbox',
              label: 'Medizinische Frage',
              admin: {
                width: '25%',
                description: 'Erfordert ärztliche Review',
              },
            },
            {
              name: 'requiresEscalation',
              type: 'checkbox',
              label: 'Eskalation nötig',
              admin: { width: '25%' },
            },
            {
              name: 'isSpam',
              type: 'checkbox',
              label: 'Spam',
              admin: { width: '25%' },
            },
            {
              name: 'isFromInfluencer',
              type: 'checkbox',
              label: 'Influencer',
              admin: {
                width: '25%',
                description: '>10k Follower',
              },
            },
          ],
        },
      ],
    },

    // === WORKFLOW ===
    {
      name: 'status',
      type: 'select',
      required: true,
      defaultValue: 'new',
      index: true,
      label: 'Status',
      options: [
        { label: 'Neu', value: 'new' },
        { label: 'In Review', value: 'in_review' },
        { label: 'Warten auf Info', value: 'waiting' },
        { label: 'Beantwortet', value: 'replied' },
        { label: 'Erledigt', value: 'resolved' },
        { label: 'Archiviert', value: 'archived' },
        { label: 'Spam', value: 'spam' },
      ],
      admin: {
        position: 'sidebar',
      },
    },
    {
      name: 'priority',
      type: 'select',
      required: true,
      defaultValue: 'normal',
      index: true,
      label: 'Priorität',
      options: [
        { label: 'Urgent', value: 'urgent' },
        { label: 'Hoch', value: 'high' },
        { label: 'Normal', value: 'normal' },
        { label: 'Niedrig', value: 'low' },
      ],
      admin: {
        position: 'sidebar',
      },
    },
    {
      name: 'assignedTo',
      type: 'relationship',
      relationTo: 'users',
      label: 'Zugewiesen an',
      admin: {
        position: 'sidebar',
      },
    },
    {
      name: 'responseDeadline',
      type: 'date',
      label: 'Antwort-Deadline',
      admin: {
        position: 'sidebar',
        date: {
          pickerAppearance: 'dayAndTime',
        },
      },
    },

    // === OUR RESPONSE ===
    {
      name: 'response',
      type: 'group',
      label: 'Unsere Antwort',
      fields: [
        {
          name: 'text',
          type: 'textarea',
          label: 'Antwort-Text',
          admin: { rows: 4 },
        },
        {
          name: 'usedTemplate',
          type: 'relationship',
          relationTo: 'community-templates',
          label: 'Verwendetes Template',
        },
        {
          name: 'sentAt',
          type: 'date',
          label: 'Gesendet am',
        },
        {
          name: 'sentBy',
          type: 'relationship',
          relationTo: 'users',
          label: 'Gesendet von',
        },
        {
          name: 'externalReplyId',
          type: 'text',
          label: 'Reply ID (extern)',
        },
      ],
    },

    // === ENGAGEMENT (Platform-spezifisch) ===
    {
      name: 'engagement',
      type: 'group',
      label: 'Engagement',
      admin: {
        description: 'Wird beim Sync aktualisiert',
      },
      fields: [
        {
          type: 'row',
          fields: [
            {
              name: 'likes',
              type: 'number',
              label: 'Likes',
              admin: { width: '25%' },
            },
            {
              name: 'replies',
              type: 'number',
              label: 'Replies',
              admin: { width: '25%' },
            },
            {
              name: 'isHearted',
              type: 'checkbox',
              label: 'Creator Heart',
              admin: { width: '25%' },
            },
            {
              name: 'isPinned',
              type: 'checkbox',
              label: 'Angepinnt',
              admin: { width: '25%' },
            },
          ],
        },
      ],
    },

    // === INTERNAL NOTES ===
    {
      name: 'internalNotes',
      type: 'textarea',
      label: 'Interne Notizen',
      admin: {
        rows: 2,
        description: 'Nur für Team sichtbar',
      },
    },
  ],

  // === HOOKS ===
  hooks: {
    beforeChange: [
      // Auto-set priority based on flags
      async ({ data, operation }) => {
        if (!data) return data
        if (operation === 'create' || !data.priority) {
          if (data?.flags?.isMedicalQuestion) {
            data.priority = 'high'
          }
          if (data?.flags?.requiresEscalation) {
            data.priority = 'urgent'
          }
          if (data?.flags?.isFromInfluencer) {
            data.priority = data.priority === 'urgent' ? 'urgent' : 'high'
          }
        }
        return data
      },
    ],
    afterChange: [
      // Send notification for urgent items
      async ({ doc, operation }) => {
        if (operation === 'create' && doc.priority === 'urgent') {
          // TODO: Notification Logic via YtNotifications
          console.log(`🚨 Urgent interaction: ${doc.id}`)
        }
      },
      // Run Rules Engine on new interactions
      async ({ doc, operation, req }) => {
        if (operation === 'create') {
          try {
            const { RulesEngine } = await import('@/lib/services/RulesEngine')
            const rulesEngine = new RulesEngine(req.payload)
            const result = await rulesEngine.evaluateRules(doc.id)
            if (result.appliedRules.length > 0) {
              console.log(`[RulesEngine] Applied ${result.appliedRules.length} rules to interaction ${doc.id}:`, result.appliedRules)
            }
          } catch (error) {
            console.error('[RulesEngine] Error evaluating rules:', error)
          }
        }
      },
    ],
  },
  timestamps: true,
}